The relatoo CRM system is designed for managing business activities and effective communication with visitors or fans of sports clubs and organizers of regular events or concerts.
Get an overview of your visitors' activities
Get a real-time overview of visitors' activities from your ticketing, e-shop or mobile app. Based on this data, you can create conditions for segmenting the database of accounts and subsequent effective communication.
Create segments
Create fan or visitor database segments according to more than 50 touchpoints from integrated systems, communicate according to GDPR settings, combine segments. You will get very precise target groups, e.g. fans who have attended a match three times in a row and don't have a season ticket yet or visitors who have the potential to become your VIP partners.
Create campaigns
Create campaigns directly in the relatoo CRM system – send e-mails, push notifications or SMS messages, insert conditions or time delays. Set up automatic actions, e.g. birthday wishes or reminders if a visitor did not answer a survey, or send a newsletter exactly when you need it. Use the intuitive tool for creating newsletter templates directly in the system, track the effectiveness of your campaigns.
Set your loyalty program touchpoints
Set the values of touchpoints in the loyalty program – how many points or credits a visitor should receive for passing through a turnstile or forwarding a season ticket to a friend. Reward them for reaching a certain number of points or credits, for example with automatic discounts in the fanshop.
Create and send surveys
Create and send surveys directly in the relatoo CRM system, segment according to respondents' answers. You don't need an external app to create, send and evaluate surveys.
Keep track of business cases
Keep an overview of business cases, automatically generate business contracts in case of a deal, visualize taken or available advertising spaces.
Use statistics and reports
Use the set statistics and data reports from the relatoo system. If you need to create special reports, we will be happy to help you with them.
Set user rights in the team
Set user rights for your colleagues, use user masks to make work easier.
Send notifications
Take advantage of the ability to send not only e-mails and SMS messages, but also very effective push notifications to the mobile app, including images or external URL links.
One app, one database, your data
All the functions you need to manage your visitors' accounts and business cases can be found in one relatoo app. The data is in one database and forms a complex whole. And the whole is all yours.
Business CRM
You have an overview of business cases, including visualization of available and taken advertising spaces.
Newsletter
You're saving costs of an external app for creating e-mail templates.
Surveys
You don't need an external app to create, send and evaluate surveys.
Integration
Using the REST API, we can connect data streams from ticketing, your fanshop or mobile app. You will have all the data together and available at any time.
Automation
Save time and costs and let the relatoo system work for you 24/7. It can send automatic messages during a day, recalculate segments at night, and prepare reports for Monday during a weekend.
AI
We are gradually implementing artificial intelligence into relatoo CRM, that goes without saying. It will propose segmentation conditions for you according to your requirements or advise which campaigns were successful and why.
What our users say
What we say is irrelevant – your experience is crucial. Read what those who are already using relatoo in practice have to say about us.
Tomáš Kraka
Digital Marketing Specialist AC Sparta Praha
"Our long-term goal is to take a personalized approach to fans based on their relationship with the club and communicate with them through their preferred platform. We used several tools to do this. It was always a process that took many hours of work for several employees. It was only in relatoo that we managed to unite these tools into one, where we can find everything clearly and simply."
Martin Kovařík, MBA
Director of Marketing and Communications FK Teplice
"The relatoo CRM has made it much easier for us to communicate with our fans and has saved us a lot of time, which we can now use for new activities that we didn't have space for before. It helps us to strengthen the relationship between the club and the fan community, we are closer."
FK TEPLICE
Karel Hromádka
Project Manager FK Pardubice
"The relatoo CRM system helps us significantly in building an overview of our fans, their needs and consumer behavior. We also greatly appreciate deep vision's strong customer support, ease of use, quick resolution of technical problems or regular updates and personalized solutions."
We are trusted by the following clubs
Do you want to know more information?
Our relatoo CRM will do a lot of things for you, but you have to take the first step. Take a minute to fill out the form and find out more information.
